Service Commitment

At Loan Market we are committed to providing service that meets your needs and exceeds your expectations.

Depending on how complex your personal finance situation is, the home loan process, from the initial meeting to a final approval,can take anything from a few days to a couple of weeks.

The below is what you can expect with our 10 easy steps to home loan application success:

Step 1: Meet with a Loan Market Mortgage Broker

During the consultation process your Loan Market mortgage broker will discuss and help you select the most appropriate features and home loan rate that best suits your finance needs. They will also discuss the First Home Owner Grant and any other State grants or concessions you may be eligible for. Once the right loan is selected, the loan application process begins.

Step 2: Loan Application Process

To help make the home loan application as quick and simple as possible, review the checklist below to find out what documents you will need to have ready to apply for your loan:

  • Passport/Visa/Citizenship Certificate
  • Drivers Licence
  • Marriage Certificate
  • Birth Certificate
  • Medicare Card
  • Your two most recent payslips
  • Copy of employment contract and/or a letter from your employer
  • Most recent Payment Summary
  • If self-employed, the last two year’s full tax returns
  • Proof of existing rental income
  • Proof of proposed rental income
  • Most recent statement for all savings accounts
  • Copy of superannuation statements, share certificates etc.
  • Copy of sale contract on existing home or settlement letter from your solicitor if the deposit it to come from the sale of an existing home
  • Most recent statement for all credit cards, personal loans, leases etc
  • Copy of contract of sale for property being purchased

Your Loan Market mortgage broker will assist you getting all the necessary documentation for your home loan application, and will lodge the loan application with your selected lender within 24 hours.

Step 3: Loan Assessment

The lender will assess your application to determine whether you meet their credit requirements. This process includes confirmation of your income and employment and a credit reference check. Your supporting documents are also verified at this time.

Step 4: Conditional Approval

You are now half way through the home loan application process. Your Loan Market mortgage broker will receive conditional approval on your behalf. The lender will also outline any matters that need to be addressed before they can issue the unconditional loan approval.

Step 5: Valuation Report

Once your loan is conditionally approved the lender may order a valuation on the property you are purchasing. When the valuation report has been finalised your Loan Market mortgage broker will advise you of the valuation amount.

Step 6: Lenders Mortgage Insurance

If required, your lender will now submit your application for a Lenders Mortgage Insurance (LMI) assessment.

Step 7: Unconditional (Full) Approval

Once LMI has been approved (if applicable) the lender will issue unconditional home loan approval and a formal letter of offer will be issued to your broker. The final loan documentation is issued to your solicitor/conveyancer to be returned to the lender once completed.

Step 8: Insurance

There are two types of insurance you should consider:

  • Home and contents insurance provides cover for a range of events such as theft, storm damage, fire and more.
  • Life/income protection includes a range of covers to protect you by paying a lump sum upon death, terminal illness, or in the event you suffer a total and permanent impairment and are unable to work.

We have a range of offers to help cover you, your property and your home loan. You may need to start your home loan insurance cover prior to settlement.

Step 9: Loan Settlement

Your solicitor/conveyancer will liaise with the lender to schedule a settlement date. The first repayment on your loan will usually be required one month after the settlement date.

Step 10: Congratulations, welcome to your new home

Customer dispute resolution process

Loan Market Group is committed to a fair and prompt resolution of any disputes or complaints. Please let us know any concerns you may have promptly; this will help us both to resolve your concerns quickly as well as providing us with details on how to serve you better and continually improve our customer service.

State-based contact complaint contact details

National Director of Sales

Mark De Martino
0488 666 666
Director of Sales
Email Mark

NSW/ACT

Michael Karpathakis
0423 025 050
State Manager
Email Michael

QLD

Andrew White
0406 753 362
State Manager
Email Andrew

VIC/TAS

Paul Henry
0407 564 114
State Manager
Email Paul

SA/NT

Steve Pettit
0413 900 375
State Manager
Email Steve

WA

Ken MacLennan
0439 887 723
State Manager
Email Ken

Contact Centre Manager

Megin Wilton
Phone: 02 9249 3707
Mobile: 0402 701 010
Fax: 02 9279 1906
Level 17, 135 King Street, Sydney NSW 2000